City of Austin open data

Austin 311: What the City Is Hearing About, and How Fast It Responds

Name: Austin 311 Service Requests, by Request Type and ZIP Code
Creator: City of Austin
License: https://data.austintexas.gov/d/xwdj-i9he

Austinites filed 20,817 non-emergency service requests with the city in the last 30 days and 273,130 over the last twelve complete months. 12,947 are still open, 7,943 of them waiting more than a year. The typical request closes in 25 hr, but a vehicle abatement report case takes a median of 21 days. Everything below comes from the city’s own open data, with the history Socrata itself doesn’t keep.

12,947

Open right now

480 already in progress

20,817

Filed, last 30 days

20,575

Closed, last 30 days

25 hr

Median time to close

requests opened in the last year

The longest-waiting open request is a “Found Animal - Pick Up” case, open 12.3 years.

City of Austin, all departments

Freshness information is unavailable right now. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

The numbers, in one place

Every figure here is computed from the same data as the charts below, and each one names the window it covers. Quote them as they stand.

Austin residents filed 273,130 311 requests in the twelve complete months to Oct 26, down 9.1% on the twelve months before.
The median Austin 311 request opened in the last year and since closed took 25 hr from filing to close.
The slowest common request type is Vehicle Abatement Report, at a median of 21 days across 7,008 closures in the last year.
12,947 requests are open or in progress right now; 7,943 of them (61.4%) have been waiting over a year.
ZIP 78704 filed the most 311 requests of any Austin-area ZIP in the last 12 months: 19,224.
ZIP 78726 waits longest for a request to be closed, at a median of 41 hr.

All figures: City of Austin Open Data Portal, dataset xwdj-i9he. Duplicate and cancelled/test filings are excluded throughout.

Where Austin’s 311 requests come from

Every 311 request carries a ZIP code, whatever it was about — which makes ZIP the one geography this dataset supports for all of it. Switch the map between how many requests a ZIP files and how long its requests take to close; they are not the same map.

ZIP 78704 filed more 311 requests than any other Austin-area ZIP in the last 12 months — 19,224 of them, out of 262,741 across 64 ZIP codes.

Among ZIPs with at least 200 closed requests, ZIP 78726 waits longest for a 311 request to be closed — a median of 41 hr, against 10 hr in ZIP 78701.

Requests filed, last 12 months

1–2929–250250–2,4912,491–4,9624,962–9,3509,350+Not enough data

Requests opened in the last 12 months, excluding duplicate and cancelled filings. A raw count is partly a population map — each ZIP’s popup also gives the rate per 10,000 residents (2020 Census).

Every ZIP, ranked

Every ZIP code with 311 activity in the last 365 days, ranked by volume. Median and 90th-percentile time to close cover requests opened in the same window that have since closed; a ZIP with fewer than 20 such closures is marked rather than given a median built from a handful of rows.
ZIP	Filed	Open now	Median to close	90th pct.
78704Most filed: Parking Violation Enforcement	19,224	866	21 hr	12 days
78745Most filed: Garbage	18,173	760	27 hr	16 days
78702Most filed: Parking Violation Enforcement	17,070	781	21 hr	12 days
78744Most filed: Request Code Officer	15,125	640	27 hr	17 days
78723Most filed: Request Code Officer	11,289	527	28 hr	16 days
78701Most filed: Parking Violation Enforcement	11,284	656	10 hr	7.9 days
78758Most filed: Request Code Officer	11,084	516	31 hr	17 days
78753Most filed: Request Code Officer	10,960	605	28 hr	19 days
78748Most filed: Garbage	10,844	483	29 hr	17 days
78741Most filed: Request Code Officer	9,651	631	30 hr	23 days
78703Most filed: Garbage	9,350	392	26 hr	11 days
78759Most filed: Garbage	8,260	526	25 hr	13 days
78749Most filed: Garbage	7,806	304	24 hr	14 days
78757Most filed: Garbage	7,786	535	25 hr	14 days
78731Most filed: Garbage	7,589	249	27 hr	11 days
78705Most filed: Parking Violation Enforcement	7,393	498	22 hr	13 days
78751Most filed: Parking Violation Enforcement	6,896	327	22 hr	11 days
78754Most filed: Parking Violation Enforcement	6,326	268	24 hr	16 days
78721Most filed: Request Code Officer	6,093	364	39 hr	19 days
78724Most filed: Request Code Officer	5,426	281	41 hr	23 days
78752Most filed: Request Code Officer	5,051	279	24 hr	19 days
78747Most filed: Garbage	4,962	148	29 hr	19 days
78727Most filed: Garbage	4,803	240	29 hr	16 days
78750Most filed: Garbage	4,165	265	40 hr	17 days
78756Most filed: Garbage	3,494	171	27 hr	12 days
78746Most filed: Garbage	3,480	158	25 hr	13 days
78722Most filed: Garbage	3,394	150	26 hr	14 days
78617Most filed: Loose Dog	3,348	145	29 hr	18 days
78729Most filed: Request Code Officer	3,150	139	25 hr	18 days
78735Most filed: Garbage	2,864	150	27 hr	13 days
78739Most filed: Garbage	2,536	82	29 hr	12 days
78717Most filed: Garbage	2,491	89	27 hr	12 days
78660Most filed: Loose Dog	2,263	114	24 hr	13 days
78736Most filed: Request Code Officer	1,436	50	36 hr	17 days
78653Most filed: Parking Violation Enforcement	1,253	63	21 hr	11 days
78726Most filed: Bulk	1,171	97	41 hr	16 days
78725Most filed: Request Code Officer	1,097	61	26 hr	17 days
78728Most filed: Loose Dog	627	32	21 hr	13 days
78730Most filed: Request Code Officer	587	23	24 hr	20 days
78652Most filed: Garbage	421	8	26 hr	14 days
78613Most filed: Traffic Signal - Maintenance	309	19	12 hr	10 days
78742Most filed: Request Code Officer	289	19	38 hr	22 days
78719Most filed: Loose Dog	250	21	11 hr	6.8 days
78734Most filed: Injured / Sick Animal	243	10	24 hr	19 days
78732Most filed: Short Term Rental Complaint	234	15	21 hr	25 days
78712Most filed: Traffic Signal - Maintenance	204	16	5.2 hr	8.8 days
78738Most filed: Animal Bite	152	5	14 hr	15 days
78737Most filed: Injured / Sick Animal	143	12	8.5 hr	8.5 days
78733Most filed: Injured / Sick Animal	137	8	18 hr	26 days
78610Most filed: Loose Dog	129	6	25 hr	13 days
78621Most filed: Loose Dog	109	11	24 hr	9.5 days
78641Most filed: Loose Dog	101	5	29 hr	12 days
78669Most filed: Animal Bite	72	3	17 hr	22 days
78645Most filed: Loose Dog	29	1	2.7 hr	3.0 days
78681Most filed: Traffic Signal - Maintenance	28	2	31 min	2.4 days
78615Most filed: Loose Dog	24	1	24 hr	20 days
78612Most filed: Injured / Sick Animal	13	1	too few closures	—
78620Most filed: Injured / Sick Animal	13	0	too few closures	—
78640Most filed: Loose Dog	13	0	too few closures	—
78664Most filed: Activate/Deactivate Work Zone	12	2	too few closures	—
78654Most filed: Loose Dog	10	0	too few closures	—
78634Most filed: Assistance Request	3	0	too few closures	—
78619Most filed: Traffic Signal - Maintenance	1	0	too few closures	—
78663Most filed: Loose Dog	1	0	too few closures	—
76574	0	0	too few closures	—
78616	0	0	too few closures	—
78626	0	0	too few closures	—
78642	0	0	too few closures	—
78665	0	0	too few closures	—

ZIP boundaries: U.S. Census Bureau, 2020 ZIP Code Tabulation Areas (TIGERweb), simplified for display. A ZCTA approximates a USPS ZIP delivery area; it is not the ZIP code itself, and it is not used to assign any request to a ZIP — that comes from the City’s own data.

What Austin is filing 311 requests about

The most common request types in the last 90 days, with renamed and re-punctuated duplicates from twelve years of department reorganizations collapsed into one category each. Duplicate filings and cancelled/test rows are excluded.

The 15 most-filed 311 request types in the last 90 days, deduplicated across department renames (see the Data & Privacy note below). Duplicate and cancelled/test filings are excluded so a case filed twice does not count twice.
Request type	Category	Filed	Open	Share
Parking Violation Enforcement	Transportation & Streets	6,820	0	100%
Request Code Officer	Code Compliance & Property	6,160	1,008	90%
Garbage	Waste & Recycling	5,936	79	87%
Compost	Waste & Recycling	3,108	64	46%
Recycling	Waste & Recycling	2,589	49	38%
Bulk	Waste & Recycling	2,260	212	33%
Traffic Signal - Maintenance	Transportation & Streets	2,019	23	30%
Other	Other	1,950	3	29%
Vehicle Abatement Report	Police & Public Safety	1,905	421	28%
Loose Dog	Animal Services	1,711	62	25%
Dead Animal Collection	Waste & Recycling	1,404	13	21%
Injured / Sick Animal	Animal Services	1,402	20	21%
Street Light Issue- Address	Energy & Street Lights	1,123	41	16%
Park Maintenance - Grounds	Parks & Trees	1,071	146	16%
Obstruction in ROW	Transportation & Streets	1,051	42	15%

And how that mix has changed

Over the last 23 months, waste & recycling accounted for 30% of every 311 request filed (161,931 of 536,155), ahead of transportation & streets at 26%. The mix is shifting: transportation & streets has grown from 22% of requests at the start of the window to 30% at the end.

Requests opened over the last 23 complete months · Count of service requests, by category, monthly · Source: City of Austin Open Data Portal, dataset xwdj-i9he

Category is a normalized grouping of the city's ~400 raw request types, collapsing twelve years of departmental renames. The six largest are charted individually; everything else is summed into one band, and the table below lists all of them. The month in progress is excluded — a partial bar in a stacked series distorts every share computed from it.

Show every category's totals

Requests opened in the last 23 months, by category.
Category	Requests	Share
Waste & Recycling	161,931	30.2%
Transportation & Streets	137,780	25.7%
Code Compliance & Property	64,301	12.0%
Animal Services	63,891	11.9%
Police & Public Safety	43,320	8.1%
Other	17,524	3.3%
Water & Drainage	15,868	3.0%
Parks & Trees	13,689	2.6%
Energy & Street Lights	10,633	2.0%
Public Health	4,728	0.9%
Fire Safety	2,319	0.4%
Housing	171	0.0%

Is it getting fixed, and how fast

Time from filing to close, among requests opened in the last 365 days that have since closed. This measures requests that have finished, so a category with a lot of still-open, slow-moving cases will look faster here than it really is, because its slowest cases haven’t closed yet.

Fire Safety requests close fastest: 98% are closed within a day of being filed. Police & Public Safety requests grind longest — 33% of them take more than a month, with a median of 19 days and a 90th percentile of 67 days. Across every category, 257,017 requests opened in the last 365 days have since closed.

Requests opened in the last 365 days that have since closed · Share of closed requests, by time from filing to close · Source: City of Austin Open Data Portal, dataset xwdj-i9he

This is a cohort, not a snapshot: it follows requests filed in the window and asks how long they took. A category with many slow cases still open will look faster here than it really is, because those cases have not closed yet and are not counted.

Show the numbers behind each bar

Time from filing to close, for requests opened in the last 365 days that have since closed. Categories with fewer than 50 closures are omitted.
Category	Closed	Under a day	1–3 days	3–7 days	1–4 weeks	Over a month	Median
Fire Safety	1,126	1,101	7	9	7	2	1.1 hr
Other	9,776	8,972	196	425	173	10	40 min
Transportation & Streets	71,930	52,280	7,653	4,559	5,254	2,184	4.0 hr
Water & Drainage	8,095	4,457	2,151	980	400	107	22 hr
Energy & Street Lights	4,996	2,612	1,428	619	178	159	23 hr
Animal Services	31,453	13,728	9,122	3,096	4,792	715	26 hr
Code Compliance & Property	30,546	10,860	5,518	5,012	5,452	3,704	2.6 days
Housing	107	38	31	32	6	0	47 hr
Waste & Recycling	82,298	27,531	26,301	15,179	11,860	1,427	43 hr
Public Health	1,936	479	354	321	411	371	4.6 days
Parks & Trees	6,988	1,552	1,624	1,516	1,572	724	3.8 days
Police & Public Safety	7,766	727	508	855	3,099	2,577	19 days

By request type

Time to close, for requests opened in the last 365 days that have since closed. Types with fewer than 5 closures in the window are omitted so one old outlier can’t stand in for a median.
Request type	Closed	Median	90th pct.
GarbageWaste & Recycling	24,772	25 hr	4.0 days
Parking Violation EnforcementTransportation & Streets	23,880	1.9 hr	7.5 hr
Request Code OfficerCode Compliance & Property	22,461	4.1 days	38 days
CompostWaste & Recycling	14,568	2.6 days	6.8 days
BulkWaste & Recycling	11,783	8.8 days	24 days
RecyclingWaste & Recycling	11,550	47 hr	4.7 days
Traffic Signal - MaintenanceTransportation & Streets	9,276	47 min	19 hr
OtherOther	8,792	34 min	11 hr
Loose DogAnimal Services	8,711	36 hr	11 days
Vehicle Abatement ReportPolice & Public Safety	7,008	21 days	70 days
Injured / Sick AnimalAnimal Services	6,052	36 min	20 hr
Dead Animal CollectionWaste & Recycling	5,819	12 hr	21 hr
GeneralWaste & Recycling	5,329	1.4 hr	26 hr
Park Maintenance - GroundsParks & Trees	4,784	3.0 days	25 days
BrushWaste & Recycling	4,502	7.0 days	14 days
Street Light Issue- AddressEnergy & Street Lights	4,223	22 hr	4.5 days
Tree Issue ROWTransportation & Streets	3,604	44 hr	17 days
Obstruction in ROWTransportation & Streets	3,366	19 hr	9.0 days
Assistance RequestAnimal Services	3,300	27 hr	7.0 days
Debris in StreetTransportation & Streets	3,105	14 hr	47 hr

By ZIP code(the finest geography this dataset supports; see the privacy note below)

Time to close by ZIP code, for requests opened in the last 365 days that have since closed. ZIPs with fewer than 20 closures are omitted.
ZIP	Closed	Median
78704	18,626	21 hr
78745	17,719	27 hr
78702	16,564	21 hr
78744	14,758	27 hr
78723	11,025	28 hr
78701	10,899	10 hr
78758	10,815	31 hr
78753	10,689	28 hr
78748	10,661	29 hr
78741	9,276	30 hr
78703	9,055	26 hr
78759	7,996	25 hr
78749	7,683	24 hr
78757	7,581	25 hr
78731	7,412	27 hr
78705	7,110	22 hr
78751	6,693	22 hr
78754	6,222	24 hr
78721	5,875	39 hr
78724	5,300	41 hr
78752	4,901	24 hr
78747	4,882	29 hr
78727	4,712	29 hr
78750	4,075	40 hr
78746	3,407	25 hr
78756	3,382	27 hr
78617	3,276	29 hr
78722	3,276	26 hr
78729	3,090	25 hr
78735	2,822	27 hr

Currently open, and how long

Every request still open or in progress right now, by how long it has been waiting — and the request types that make up the oldest end of that queue.

12,947 311 requests are open or in progress in Austin right now. 1,358 of them (10%) were filed within the last week, and 7,943 (61%) have been waiting more than a year.

Every request open or in progress at the last sync · Count of open requests, by age · Source: City of Austin Open Data Portal, dataset xwdj-i9he

Show the backlog by age

Requests still open or in progress, by how long they have been waiting.
Open for	Requests	Share
Under 1 week	1,358	10.5%
1-4 weeks	1,287	9.9%
1-3 months	940	7.3%
3-12 months	1,419	11.0%
Over a year	7,943	61.4%

The longest-waiting request types

Request types with the longest-waiting open backlog, by median age. Requires at least 3 currently-open requests of a type.
Request type	Open now	Median age	Oldest
Tree Issue ROW/Maintenance (PW)Transportation & Streets	6	9.7 years	10.2 years
Missed Yard Trimmings /OrganicsWaste & Recycling	12	9.7 years	9.7 years
Flooding Current (Non-Emergency)Water & Drainage	9	7.5 years	7.5 years
Brush and BulkWaste & Recycling	32	7.0 years	9.7 years
Missed RecyclingWaste & Recycling	230	7.0 years	9.7 years
Dangerous/Vicious Dog InvestigationAnimal Services	8	7.0 years	9.7 years
Bicycle IssuesTransportation & Streets	16	7.0 years	9.7 years
Parking Machine IssueTransportation & Streets	45	7.0 years	9.7 years

Volume over time, and against last year

Requests opened and closed each month, with the same month a year earlier drawn as a dashed line. A growing gap between the bars is a growing backlog; a bar above the dashed line is a month busier than its own anniversary.

Austin residents filed 273,130 requests in the last twelve complete months, against 300,415 in the twelve before that — −9.1%. Across the charted months the city took in 7,819 more requests than it closed. The busiest single month was May 26, with 26,897 requests filed.

Requests opened Nov 25 – Nov 26 · Count of service requests, monthly · Source: City of Austin Open Data Portal, dataset xwdj-i9he

Nov 26 is still in progress and its bars are drawn hollow — its count is a partial month, not a drop in demand, and it is excluded from every twelve-month total above.

Show the monthly numbers

Requests opened and closed each month, with the same month a year earlier for comparison. Duplicate and cancelled/test rows are excluded throughout.
Month	Opened	Closed	Opened a year earlier
Nov 25	19,940	17,778	21,354
Dec 25	19,769	21,486	19,850
Jan 26	20,375	19,698	22,607
Feb 26	20,021	18,449	20,610
Mar 26	23,614	21,569	26,240
Apr 26	24,465	23,976	25,445
May 26	26,897	26,173	30,059
Jun 26	26,311	25,322	29,475
Jul 26	24,499	24,075	27,420
Aug 26	23,282	22,910	26,135
Sep 26	21,944	22,265	25,791
Oct 26	22,013	21,610	25,429
Nov 26(partial)	1,286	1,299	—

The most recent requests, on the map

Individual requests at their real reported location, coloured by category. This map is deliberately partial: only requests about public infrastructure — a street, a signal, a bin, a park, a storm drain — are stored with a coordinate at all. Anything about a person or a household exists here only as a ZIP code, which is why the pins skew so heavily toward potholes and missed pickups.

The 1,000 most recent Austin 311 requests that carry a location, filed between Oct 31, 2026 and Nov 2, 2026 — about 2.5 days. Transportation & Streets accounts for 499 of them.

Transportation & Streets(499)Waste & Recycling(354)Parks & Trees(77)Energy & Street Lights(40)Water & Drainage(27)Public Health(3)

Only requests about public infrastructure carry a coordinate. Requests about a person or a household are stored at ZIP precision and cannot appear here. Capped at the 1,000 newest mappable requests, which is why this covers days rather than the 30-day window queried.

Show the 20 most recent mapped requests

The newest mappable requests, with the City’s own case number so each one can be checked against the source dataset.
Request	Status	Filed	ZIP	City case no.
Parking Sign MaintenanceTransportation & Streets	Open	40 hr ago	78702	26-00356101
Tree Issue ROWTransportation & Streets	Open	41 hr ago	78724	26-00356099
Street ResurfacingTransportation & Streets	Open	41 hr ago	78705	26-00356097
Guardrail New/RepairTransportation & Streets	Open	41 hr ago	78703	26-00356096
Pothole RepairTransportation & Streets	Open	41 hr ago	78753	26-00356093
Parking Violation EnforcementTransportation & Streets	Closed	41 hr ago	78757	26-00356092
Pothole RepairTransportation & Streets	Open	41 hr ago	78741	26-00356090
Graffiti Abatement - Public PropertyPublic Health	Open	41 hr ago	78702	26-00356086
Street Light Issue- AddressEnergy & Street Lights	Open	42 hr ago	78749	26-00356082
Traffic Signal - ModificationTransportation & Streets	Open	42 hr ago	78751	26-00356079
Collection Truck SpillageWaste & Recycling	Open	42 hr ago	78747	26-00356078
Street Light Issue- AddressEnergy & Street Lights	Open	42 hr ago	78756	26-00356075
Park Maintenance - Grounds Electrical IssuesParks & Trees	Open	42 hr ago	78721	26-00356069
Street Light Issue- AddressEnergy & Street Lights	Open	43 hr ago	78717	26-00356060
Road Markings/Striping - MaintenanceTransportation & Streets	Open	43 hr ago	78702	26-00356058
Street SweepingWaste & Recycling	Open	43 hr ago	78702	26-00356057
Street SweepingWaste & Recycling	Open	43 hr ago	78741	26-00356056
Pothole RepairTransportation & Streets	Open	43 hr ago	78741	26-00356055
Parking Violation EnforcementTransportation & Streets	Closed	43 hr ago	78741	26-00356054
Shared MicromobilityTransportation & Streets	Open	43 hr ago	78751	26-00356053

What changed recently

Status changes, closures and department reassignments this sync has observed. Socrata only ever shows a request’s current state; this history exists because something has been watching every day since this table was created.

Request Code Officer
Code Compliance & Property · 78744 · status changed: open → closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78744 · closed: marked closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78749 · status changed: open → closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78749 · closed: marked closed
7 hr ago
Traffic Signal - New
Transportation & Streets · 78704 · status changed: open → closed
7 hr ago
Traffic Signal - New
Transportation & Streets · 78704 · closed: marked closed
7 hr ago
Pet Resource Center - Stray Assistance
Animal Services · 78733 · status changed: open → closed
7 hr ago
Pet Resource Center - Stray Assistance
Animal Services · 78733 · closed: marked closed
7 hr ago
Animal Bite
Animal Services · 78741 · status changed: open → closed
7 hr ago
Animal Bite
Animal Services · 78741 · closed: marked closed
7 hr ago
Animal Bite
Animal Services · 78754 · status changed: open → closed
7 hr ago
Animal Bite
Animal Services · 78754 · closed: marked closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78731 · status changed: open → closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78731 · closed: marked closed
7 hr ago
Pet Resource Center - Stray Assistance
Animal Services · 78653 · status changed: open → closed
7 hr ago
Pet Resource Center - Stray Assistance
Animal Services · 78653 · closed: marked closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78741 · status changed: open → closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78741 · closed: marked closed
7 hr ago
Animal Bite
Animal Services · 78717 · status changed: open → closed
7 hr ago
Animal Bite
Animal Services · 78717 · closed: marked closed
7 hr ago
Pet Resource Center - Stray Assistance
Animal Services · 78741 · status changed: open → closed
7 hr ago
Pet Resource Center - Stray Assistance
Animal Services · 78741 · closed: marked closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78705 · status changed: open → closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78705 · closed: marked closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78757 · status changed: open → closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78757 · closed: marked closed
7 hr ago
Pet Resource Center - Resource Assistance
Animal Services · 78617 · status changed: open → closed
7 hr ago
Pet Resource Center - Resource Assistance
Animal Services · 78617 · closed: marked closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78741 · status changed: open → closed
7 hr ago
Request Code Officer
Code Compliance & Property · 78741 · closed: marked closed
7 hr ago

Data & privacy

Many 311 requests are about a specific person or household, not a public asset: a noise complaint, a code officer request, a dangerous-dog investigation. Publishing those at street-address precision would make this a lookup tool for exactly the kind of complaint that shouldn’t be searchable by address.

So this page draws a line, enforced in the database rather than the page. Requests about public infrastructure, such as potholes, streetlights, traffic signals, park maintenance, trash and recycling collection, and storm drains and other public watershed work, are published at full precision, because they describe a street or a park, not a resident. Everything else, including anything about a person’s conduct or a private address, is reduced to ZIP-code precision only. The street address and coordinates for those requests are never stored in the first place, so there is no address-level lookup for this site, or any future page on it, to accidentally expose.

That is what the two maps on this page are, and are not. The ZIP map counts every request, because ZIP is retained on every row. The point map counts only the ones about public infrastructure, because those are the only rows that have a point to draw. Neither map can show you a household, and no amount of zooming will change that — the data underneath simply does not contain one.

That is also why response time can be broken out by ZIP code but not by council district: the city’s own 311 data does not include a district field at all.

Frequently asked questions

What is Austin 311?

311 is the City of Austin's non-emergency service request line, the same system whether you call, use the app, or file online. It covers every city department that takes public requests: potholes and traffic signals (Transportation and Public Works), missed pickups (Austin Resource Recovery), code violations (Austin Code), loose or injured animals (Animal Services), noise complaints (Austin Police), and more.

How many 311 requests does Austin get a year?

Austin residents filed 273,130 311 requests in the last twelve complete months, against 300,415 in the twelve months before that — a change of −9.1%. That is 748 requests a day, every day. Figures from the City of Austin Open Data Portal, dataset xwdj-i9he, excluding duplicate and cancelled filings.

How fast does the City of Austin respond to 311 requests?

Across every request type opened in the last year that has since closed, the median time to close is 25 hr. It varies enormously by type: Injured / Sick Animal closes in a median of 36 min, while Vehicle Abatement Report takes a median of 21 days. A streetlight outage and a code compliance case do not move at the same speed. See the response-time tables on this page for individual request types. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

Which Austin ZIP code files the most 311 requests?

ZIP 78704 filed the most 311 requests of any Austin-area ZIP code in the last 12 months: 19,224 of them, most commonly Parking Violation Enforcement (2,936 filings). Raw request counts are partly a population map, so read the volume map alongside the per-10,000-residents figure in each ZIP’s popup. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

Which parts of Austin wait longest for a 311 request to be closed?

Among Austin-area ZIP codes with at least 200 closed requests in the last year, ZIP 78726 has the slowest median time to close at 41 hr, and ZIP 78701 the fastest at 10 hr. ZIP is the finest geography this dataset supports — the City's 311 data carries no council-district field at all. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

What kind of Austin 311 request takes the longest?

Police & Public Safety requests are the slowest category to resolve: 33% of them take more than a month to close, with a median of 19 days and a 90th percentile of 67 days. At the other end, 98% of fire safety requests close within a day of being filed. These figures follow requests filed in the last year that have since closed, so a category with many slow cases still open looks faster here than it really is. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

How many Austin 311 requests are still open?

12,947 Austin 311 requests were open or in progress at the last sync. 7,943 of them (61.4%) have been waiting more than a year. The open backlog by age, and the request types that make up the oldest part of it, are broken out on this page. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

Can I see Austin 311 requests on a map?

Yes, two ways, and they answer different questions. The ZIP-code map on this page colours every Austin-area ZIP by how many requests it filed in the last 12 months, or by how long its requests take to close — every request counts toward it, regardless of what it was about. The point map shows individual recent requests at their real location, but only requests about public infrastructure (potholes, streetlights, traffic signals, park maintenance, trash and recycling, storm drains) appear on it. Requests about a person or a household are never stored with a coordinate at all, so they cannot be mapped here.

Why doesn’t this page show the exact address of every 311 request?

Because many 311 requests are about a specific person or household, not a public asset: a noise complaint, a code officer request, a dangerous-dog investigation. Publishing those at street-address precision would turn this into a lookup tool for exactly the kind of complaint that shouldn’t be searchable by address. Requests about public infrastructure, such as potholes, streetlights, traffic signals, park maintenance, and trash and recycling collection, are shown at full precision, because they describe a street or a park, not a resident. Everything else is reported at ZIP-code precision only, at the database level, not filtered in the page.

How often is this 311 data updated?

A daily sync pulls new and updated requests from the City of Austin’s own open data portal. This page shows exactly when that last succeeded; see the freshness note near the top.

Where does this Austin 311 data come from?

Directly from the City of Austin's Open Data Portal, dataset xwdj-i9he (“Austin 311 Public Data”), which the city itself publishes and updates. Nothing here is estimated or modeled from a third party. ZIP boundaries on the map are 2020 Census ZIP Code Tabulation Areas from the U.S. Census Bureau's TIGERweb service, simplified for display.