City of Austin open data

Austin 311: What the City Is Hearing About, and How Fast It Responds

Name: Austin 311 Service Requests, by Request Type and ZIP Code
Creator: City of Austin
License: https://data.austintexas.gov/d/xwdj-i9he

Austinites filed 20,772 non-emergency service requests with the city in the last 30 days and 276,546 over the last twelve complete months. 13,298 are still open, 7,992 of them waiting more than a year. The typical request closes in 25 hr, but a vehicle abatement report case takes a median of 22 days. Everything below comes from the city’s own open data, with the history Socrata itself doesn’t keep.

13,298

Open right now

479 already in progress

20,772

Filed, last 30 days

20,353

Closed, last 30 days

25 hr

Median time to close

requests opened in the last year

The longest-waiting open request is a “Found Animal - Pick Up” case, open 12.3 years.

City of Austin, all departments

Data current as of a sync that finished 9 hr ago (Oct 16, 2026). Source: City of Austin Open Data Portal, dataset xwdj-i9he.

The numbers, in one place

Every figure here is computed from the same data as the charts below, and each one names the window it covers. Quote them as they stand.

Austin residents filed 276,546 311 requests in the twelve complete months to Sep 26, down 8.0% on the twelve months before.
The median Austin 311 request opened in the last year and since closed took 25 hr from filing to close.
The slowest common request type is Vehicle Abatement Report, at a median of 22 days across 7,060 closures in the last year.
13,298 requests are open or in progress right now; 7,992 of them (60.1%) have been waiting over a year.
ZIP 78704 filed the most 311 requests of any Austin-area ZIP in the last 12 months: 19,333.
ZIP 78724 waits longest for a request to be closed, at a median of 41 hr.

All figures: City of Austin Open Data Portal, dataset xwdj-i9he, as of Oct 16, 2026. Duplicate and cancelled/test filings are excluded throughout.

Where Austin’s 311 requests come from

Every 311 request carries a ZIP code, whatever it was about — which makes ZIP the one geography this dataset supports for all of it. Switch the map between how many requests a ZIP files and how long its requests take to close; they are not the same map.

ZIP 78704 filed more 311 requests than any other Austin-area ZIP in the last 12 months — 19,333 of them, out of 263,354 across 64 ZIP codes.

Among ZIPs with at least 200 closed requests, ZIP 78724 waits longest for a 311 request to be closed — a median of 41 hr, against 4.7 hr in ZIP 78712.

Requests filed, last 12 months

1–3030–252252–2,5032,503–4,9444,944–9,3469,346+Not enough data

Requests opened in the last 12 months, excluding duplicate and cancelled filings. A raw count is partly a population map — each ZIP’s popup also gives the rate per 10,000 residents (2020 Census).

Every ZIP, ranked

Every ZIP code with 311 activity in the last 365 days, ranked by volume. Median and 90th-percentile time to close cover requests opened in the same window that have since closed; a ZIP with fewer than 20 such closures is marked rather than given a median built from a handful of rows.
ZIP	Filed	Open now	Median to close	90th pct.
78704Most filed: Parking Violation Enforcement	19,333	940	21 hr	12 days
78745Most filed: Garbage	18,181	805	27 hr	16 days
78702Most filed: Parking Violation Enforcement	16,992	784	22 hr	12 days
78744Most filed: Request Code Officer	15,282	664	27 hr	18 days
78723Most filed: Request Code Officer	11,357	535	29 hr	16 days
78758Most filed: Request Code Officer	11,196	524	32 hr	17 days
78701Most filed: Parking Violation Enforcement	11,094	695	11 hr	8.0 days
78753Most filed: Request Code Officer	10,991	598	29 hr	20 days
78748Most filed: Garbage	10,834	450	29 hr	18 days
78741Most filed: Request Code Officer	9,608	673	29 hr	23 days
78703Most filed: Garbage	9,346	393	26 hr	11 days
78759Most filed: Garbage	8,314	548	25 hr	13 days
78749Most filed: Garbage	7,909	290	24 hr	15 days
78757Most filed: Garbage	7,856	564	26 hr	14 days
78731Most filed: Garbage	7,644	261	28 hr	11 days
78705Most filed: Parking Violation Enforcement	7,446	500	22 hr	13 days
78751Most filed: Parking Violation Enforcement	6,907	308	22 hr	11 days
78754Most filed: Parking Violation Enforcement	6,315	288	24 hr	17 days
78721Most filed: Garbage	6,071	352	40 hr	19 days
78724Most filed: Request Code Officer	5,452	306	41 hr	24 days
78752Most filed: Request Code Officer	5,089	281	24 hr	20 days
78747Most filed: Garbage	4,944	141	30 hr	20 days
78727Most filed: Garbage	4,823	265	29 hr	16 days
78750Most filed: Garbage	4,148	256	41 hr	17 days
78756Most filed: Garbage	3,502	167	27 hr	12 days
78746Most filed: Garbage	3,456	181	25 hr	13 days
78722Most filed: Garbage	3,360	147	26 hr	14 days
78617Most filed: Loose Dog	3,318	151	30 hr	19 days
78729Most filed: Request Code Officer	3,148	156	25 hr	18 days
78735Most filed: Garbage	2,900	155	27 hr	13 days
78739Most filed: Garbage	2,547	79	29 hr	13 days
78717Most filed: Garbage	2,503	108	27 hr	12 days
78660Most filed: Parking Violation Enforcement	2,294	107	24 hr	14 days
78736Most filed: Request Code Officer	1,435	50	36 hr	16 days
78653Most filed: Parking Violation Enforcement	1,277	70	20 hr	11 days
78726Most filed: Bulk	1,205	100	40 hr	16 days
78725Most filed: Loose Dog	1,100	61	25 hr	17 days
78728Most filed: Loose Dog	639	38	21 hr	16 days
78730Most filed: Request Code Officer	579	23	24 hr	20 days
78652Most filed: Garbage	432	14	25 hr	14 days
78613Most filed: Traffic Signal - Maintenance	305	19	14 hr	11 days
78742Most filed: Request Code Officer	292	18	41 hr	23 days
78719Most filed: Loose Dog	252	20	15 hr	7.9 days
78734Most filed: Injured / Sick Animal	241	10	25 hr	21 days
78732Most filed: Short Term Rental Complaint	231	14	20 hr	25 days
78712Most filed: Traffic Signal - Maintenance	208	18	4.7 hr	9.7 days
78738Most filed: Injured / Sick Animal	156	3	12 hr	15 days
78737Most filed: Injured / Sick Animal	149	8	16 hr	8.9 days
78733Most filed: Injured / Sick Animal	140	10	18 hr	22 days
78610Most filed: Loose Dog	123	5	25 hr	12 days
78621Most filed: Loose Dog	107	10	24 hr	9.8 days
78641Most filed: Loose Dog	103	5	31 hr	16 days
78669Most filed: Animal Bite	71	3	20 hr	22 days
78681Most filed: Traffic Signal - Maintenance	30	2	40 min	3.0 days
78645Most filed: Loose Dog	28	1	2.7 hr	3.0 days
78615Most filed: Loose Dog	25	1	25 hr	19 days
78612Most filed: Injured / Sick Animal	14	0	too few closures	—
78620Most filed: Injured / Sick Animal	14	0	too few closures	—
78640Most filed: Loose Dog	14	0	too few closures	—
78664Most filed: Activate/Deactivate Work Zone	12	2	too few closures	—
78654Most filed: Assistance Request	8	0	too few closures	—
78634Most filed: Loose Dog	2	0	too few closures	—
78619Most filed: Traffic Signal - Maintenance	1	0	too few closures	—
78663Most filed: Loose Dog	1	0	too few closures	—
76574	0	0	too few closures	—
78616	0	0	too few closures	—
78626	0	0	too few closures	—
78642	0	0	too few closures	—
78665	0	0	too few closures	—

ZIP boundaries: U.S. Census Bureau, 2020 ZIP Code Tabulation Areas (TIGERweb), simplified for display. A ZCTA approximates a USPS ZIP delivery area; it is not the ZIP code itself, and it is not used to assign any request to a ZIP — that comes from the City’s own data.

What Austin is filing 311 requests about

The most common request types in the last 90 days, with renamed and re-punctuated duplicates from twelve years of department reorganizations collapsed into one category each. Duplicate filings and cancelled/test rows are excluded.

The 15 most-filed 311 request types in the last 90 days, deduplicated across department renames (see the Data & Privacy note below). Duplicate and cancelled/test filings are excluded so a case filed twice does not count twice.
Request type	Category	Filed	Open	Share
Parking Violation Enforcement	Transportation & Streets	6,762	1	100%
Request Code Officer	Code Compliance & Property	6,625	1,125	98%
Garbage	Waste & Recycling	6,167	145	91%
Compost	Waste & Recycling	3,249	39	48%
Recycling	Waste & Recycling	2,627	38	39%
Bulk	Waste & Recycling	2,355	196	35%
Traffic Signal - Maintenance	Transportation & Streets	2,053	20	30%
Vehicle Abatement Report	Police & Public Safety	1,913	357	28%
Other	Other	1,883	2	28%
Loose Dog	Animal Services	1,577	27	23%
Injured / Sick Animal	Animal Services	1,401	2	21%
Dead Animal Collection	Waste & Recycling	1,383	4	20%
Obstruction in ROW	Transportation & Streets	1,139	77	17%
Tree Issue ROW	Transportation & Streets	1,096	64	16%
Street Light Issue- Address	Energy & Street Lights	1,071	55	16%

And how that mix has changed

Over the last 23 months, waste & recycling accounted for 30% of every 311 request filed (160,508 of 535,475), ahead of transportation & streets at 25%. The mix is shifting: transportation & streets has grown from 21% of requests at the start of the window to 29% at the end.

Requests opened over the last 23 complete months · Count of service requests, by category, monthly · Source: City of Austin Open Data Portal, dataset xwdj-i9he

Category is a normalized grouping of the city's ~400 raw request types, collapsing twelve years of departmental renames. The six largest are charted individually; everything else is summed into one band, and the table below lists all of them. The month in progress is excluded — a partial bar in a stacked series distorts every share computed from it.

Show every category's totals

Requests opened in the last 23 months, by category.
Category	Requests	Share
Waste & Recycling	160,508	30.0%
Transportation & Streets	135,322	25.3%
Animal Services	64,305	12.0%
Code Compliance & Property	63,827	11.9%
Police & Public Safety	46,925	8.8%
Other	17,206	3.2%
Water & Drainage	15,765	2.9%
Parks & Trees	13,630	2.5%
Energy & Street Lights	10,817	2.0%
Public Health	4,684	0.9%
Fire Safety	2,321	0.4%
Housing	165	0.0%

Is it getting fixed, and how fast

Time from filing to close, among requests opened in the last 365 days that have since closed. This measures requests that have finished, so a category with a lot of still-open, slow-moving cases will look faster here than it really is, because its slowest cases haven’t closed yet.

Fire Safety requests close fastest: 98% are closed within a day of being filed. Police & Public Safety requests grind longest — 34% of them take more than a month, with a median of 19 days and a 90th percentile of 68 days. Across every category, 257,287 requests opened in the last 365 days have since closed.

Requests opened in the last 365 days that have since closed · Share of closed requests, by time from filing to close · Source: City of Austin Open Data Portal, dataset xwdj-i9he

This is a cohort, not a snapshot: it follows requests filed in the window and asks how long they took. A category with many slow cases still open will look faster here than it really is, because those cases have not closed yet and are not counted.

Show the numbers behind each bar

Time from filing to close, for requests opened in the last 365 days that have since closed. Categories with fewer than 50 closures are omitted.
Category	Closed	Under a day	1–3 days	3–7 days	1–4 weeks	Over a month	Median
Fire Safety	1,127	1,101	7	10	7	2	1.1 hr
Other	9,653	8,830	201	428	179	15	42 min
Transportation & Streets	71,343	52,053	7,532	4,401	5,216	2,141	3.9 hr
Water & Drainage	8,144	4,542	2,176	932	390	104	22 hr
Energy & Street Lights	5,018	2,612	1,445	632	188	141	23 hr
Animal Services	31,736	13,672	9,057	3,062	5,081	864	27 hr
Housing	111	40	32	32	7	0	46 hr
Code Compliance & Property	30,342	10,913	5,463	5,024	5,376	3,566	2.4 days
Waste & Recycling	83,038	27,503	26,348	15,369	12,253	1,565	44 hr
Public Health	1,933	448	346	333	413	393	4.8 days
Parks & Trees	7,036	1,571	1,625	1,493	1,592	755	3.8 days
Police & Public Safety	7,806	706	505	845	3,103	2,647	19 days

By request type

Time to close, for requests opened in the last 365 days that have since closed. Types with fewer than 5 closures in the window are omitted so one old outlier can’t stand in for a median.
Request type	Closed	Median	90th pct.
GarbageWaste & Recycling	24,771	25 hr	4.1 days
Parking Violation EnforcementTransportation & Streets	23,558	1.9 hr	7.2 hr
Request Code OfficerCode Compliance & Property	22,249	4.0 days	37 days
CompostWaste & Recycling	14,703	2.7 days	7.1 days
BulkWaste & Recycling	11,999	8.9 days	24 days
RecyclingWaste & Recycling	11,750	48 hr	4.8 days
Traffic Signal - MaintenanceTransportation & Streets	9,379	47 min	19 hr
Loose DogAnimal Services	8,835	37 hr	15 days
OtherOther	8,690	35 min	11 hr
Vehicle Abatement ReportPolice & Public Safety	7,060	22 days	71 days
Injured / Sick AnimalAnimal Services	6,065	37 min	26 hr
Dead Animal CollectionWaste & Recycling	5,866	12 hr	21 hr
GeneralWaste & Recycling	5,381	1.4 hr	25 hr
Park Maintenance - GroundsParks & Trees	4,806	3.0 days	27 days
BrushWaste & Recycling	4,512	7.0 days	14 days
Street Light Issue- AddressEnergy & Street Lights	4,220	22 hr	4.4 days
Tree Issue ROWTransportation & Streets	3,541	41 hr	17 days
Assistance RequestAnimal Services	3,378	27 hr	8.4 days
Obstruction in ROWTransportation & Streets	3,257	19 hr	8.9 days
Debris in StreetTransportation & Streets	3,085	14 hr	46 hr

By ZIP code(the finest geography this dataset supports; see the privacy note below)

Time to close by ZIP code, for requests opened in the last 365 days that have since closed. ZIPs with fewer than 20 closures are omitted.
ZIP	Closed	Median
78704	18,658	21 hr
78745	17,716	27 hr
78702	16,490	22 hr
78744	14,892	27 hr
78723	11,092	29 hr
78758	10,916	32 hr
78753	10,730	29 hr
78701	10,709	11 hr
78748	10,682	29 hr
78741	9,194	29 hr
78703	9,057	26 hr
78759	7,993	25 hr
78749	7,804	24 hr
78757	7,619	26 hr
78731	7,425	28 hr
78705	7,155	22 hr
78751	6,723	22 hr
78754	6,191	24 hr
78721	5,867	40 hr
78724	5,304	41 hr
78752	4,942	24 hr
78747	4,871	30 hr
78727	4,708	29 hr
78750	4,065	41 hr
78756	3,391	27 hr
78746	3,357	25 hr
78722	3,244	26 hr
78617	3,240	30 hr
78729	3,058	25 hr
78735	2,854	27 hr

Currently open, and how long

Every request still open or in progress right now, by how long it has been waiting — and the request types that make up the oldest end of that queue.

13,298 311 requests are open or in progress in Austin right now. 1,424 of them (11%) were filed within the last week, and 7,992 (60%) have been waiting more than a year.

Every request open or in progress at the last sync · Count of open requests, by age · Source: City of Austin Open Data Portal, dataset xwdj-i9he

Show the backlog by age

Requests still open or in progress, by how long they have been waiting.
Open for	Requests	Share
Under 1 week	1,424	10.7%
1-4 weeks	1,399	10.5%
1-3 months	1,072	8.1%
3-12 months	1,411	10.6%
Over a year	7,992	60.1%

The longest-waiting request types

Request types with the longest-waiting open backlog, by median age. Requires at least 3 currently-open requests of a type.
Request type	Open now	Median age	Oldest
Tree Issue ROW/Maintenance (PW)Transportation & Streets	6	9.6 years	10.2 years
Missed Yard Trimmings /OrganicsWaste & Recycling	12	9.6 years	9.6 years
Flooding Current (Non-Emergency)Water & Drainage	9	7.4 years	7.4 years
Roadway SpillageTransportation & Streets	5	7.3 years	7.4 years
Brush and BulkWaste & Recycling	32	7.0 years	9.6 years
Missed RecyclingWaste & Recycling	230	7.0 years	9.6 years
Dangerous/Vicious Dog InvestigationAnimal Services	8	7.0 years	9.6 years
Public Health - Graffiti AbatementPublic Health	50	7.0 years	9.6 years

Volume over time, and against last year

Requests opened and closed each month, with the same month a year earlier drawn as a dashed line. A growing gap between the bars is a growing backlog; a bar above the dashed line is a month busier than its own anniversary.

Austin residents filed 276,546 requests in the last twelve complete months, against 300,731 in the twelve before that — −8.0%. Across the charted months the city took in 7,695 more requests than it closed. The busiest single month was May 26, with 26,897 requests filed.

Requests opened Oct 25 – Oct 26 · Count of service requests, monthly · Source: City of Austin Open Data Portal, dataset xwdj-i9he

Oct 26 is still in progress and its bars are drawn hollow — its count is a partial month, not a drop in demand, and it is excluded from every twelve-month total above.

Show the monthly numbers

Requests opened and closed each month, with the same month a year earlier for comparison. Duplicate and cancelled/test rows are excluded throughout.
Month	Opened	Closed	Opened a year earlier
Oct 25	25,429	25,134	25,745
Nov 25	19,940	17,778	21,354
Dec 25	19,769	21,486	19,850
Jan 26	20,375	19,698	22,607
Feb 26	20,021	18,449	20,610
Mar 26	23,614	21,569	26,240
Apr 26	24,465	23,976	25,445
May 26	26,897	26,173	30,059
Jun 26	26,311	25,324	29,475
Jul 26	24,499	24,077	27,420
Aug 26	23,282	22,911	26,135
Sep 26	21,944	22,276	25,791
Oct 26(partial)	9,881	9,523	—

The most recent requests, on the map

Individual requests at their real reported location, coloured by category. This map is deliberately partial: only requests about public infrastructure — a street, a signal, a bin, a park, a storm drain — are stored with a coordinate at all. Anything about a person or a household exists here only as a ZIP code, which is why the pins skew so heavily toward potholes and missed pickups.

The 1,000 most recent Austin 311 requests that carry a location, filed between Oct 13, 2026 and Oct 14, 2026 — about 1.6 days. Transportation & Streets accounts for 483 of them.

Transportation & Streets(483)Waste & Recycling(420)Energy & Street Lights(38)Parks & Trees(30)Water & Drainage(23)Public Health(6)

Only requests about public infrastructure carry a coordinate. Requests about a person or a household are stored at ZIP precision and cannot appear here. Capped at the 1,000 newest mappable requests, which is why this covers days rather than the 30-day window queried.

Show the 20 most recent mapped requests

The newest mappable requests, with the City’s own case number so each one can be checked against the source dataset.
Request	Status	Filed	ZIP	City case no.
Construction Concerns in Right of WayTransportation & Streets	Open	42 hr ago	78745	26-00335185
Parking Violation EnforcementTransportation & Streets	Closed	43 hr ago	78704	26-00335177
Traffic Sign MaintenanceTransportation & Streets	Open	43 hr ago	78745	26-00335176
Traffic Sign MaintenanceTransportation & Streets	Open	43 hr ago	78702	26-00335174
Traffic Sign MaintenanceTransportation & Streets	Open	43 hr ago	78702	26-00335171
Tree Issue ROWTransportation & Streets	Open	43 hr ago	78759	26-00335169
Street Light Issue- AddressEnergy & Street Lights	Open	43 hr ago	78703	26-00335168
Parking Violation EnforcementTransportation & Streets	Closed	43 hr ago	78705	26-00335164
Parking Violation EnforcementTransportation & Streets	Closed	43 hr ago	78705	26-00335162
Shared MicromobilityTransportation & Streets	Open	43 hr ago	78703	26-00335159
Street Light Issue- AddressEnergy & Street Lights	Open	44 hr ago	78748	26-00335155
Parking Violation EnforcementTransportation & Streets	Closed	44 hr ago	78745	26-00335152
Traffic Signal - MaintenanceTransportation & Streets	Open	44 hr ago	78745	26-00335151
Obstruction in ROWTransportation & Streets	Open	44 hr ago	78757	26-00335146
RecyclingWaste & Recycling	Open	44 hr ago	78704	26-00335142
Street Light Issue- AddressEnergy & Street Lights	Open	45 hr ago	78748	26-00335137
Traffic Signal - ModificationTransportation & Streets	Open	45 hr ago	78752	26-00335136
Street Light Issue- AddressEnergy & Street Lights	Open	45 hr ago	78703	26-00335134
Parking Violation EnforcementTransportation & Streets	Closed	45 hr ago	78704	26-00335133
Street Light Issue- AddressEnergy & Street Lights	Open	45 hr ago	78727	26-00335129

What changed recently

Status changes, closures and department reassignments this sync has observed. Socrata only ever shows a request’s current state; this history exists because something has been watching every day since this table was created.

Request Code Officer
Code Compliance & Property · 78751 · status changed: open → closed
9 hr ago
Request Code Officer
Code Compliance & Property · 78751 · closed: marked closed
9 hr ago
Garbage
Waste & Recycling · 78723 · status changed: open → closed
9 hr ago
Garbage
Waste & Recycling · 78723 · closed: marked closed
9 hr ago
Garbage
Waste & Recycling · 78723 · status changed: open → closed
9 hr ago
Garbage
Waste & Recycling · 78723 · closed: marked closed
9 hr ago
Garbage
Waste & Recycling · 78723 · status changed: open → closed
9 hr ago
Garbage
Waste & Recycling · 78723 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78702 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78702 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78703 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78703 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78744 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78744 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78744 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78744 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78747 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78747 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78739 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78739 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78739 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78739 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78739 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78739 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78739 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78739 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78739 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78739 · closed: marked closed
9 hr ago
Recycling
Waste & Recycling · 78747 · status changed: open → closed
9 hr ago
Recycling
Waste & Recycling · 78747 · closed: marked closed
9 hr ago

Data & privacy

Many 311 requests are about a specific person or household, not a public asset: a noise complaint, a code officer request, a dangerous-dog investigation. Publishing those at street-address precision would make this a lookup tool for exactly the kind of complaint that shouldn’t be searchable by address.

So this page draws a line, enforced in the database rather than the page. Requests about public infrastructure, such as potholes, streetlights, traffic signals, park maintenance, trash and recycling collection, and storm drains and other public watershed work, are published at full precision, because they describe a street or a park, not a resident. Everything else, including anything about a person’s conduct or a private address, is reduced to ZIP-code precision only. The street address and coordinates for those requests are never stored in the first place, so there is no address-level lookup for this site, or any future page on it, to accidentally expose.

That is what the two maps on this page are, and are not. The ZIP map counts every request, because ZIP is retained on every row. The point map counts only the ones about public infrastructure, because those are the only rows that have a point to draw. Neither map can show you a household, and no amount of zooming will change that — the data underneath simply does not contain one.

That is also why response time can be broken out by ZIP code but not by council district: the city’s own 311 data does not include a district field at all.

Frequently asked questions

What is Austin 311?

311 is the City of Austin's non-emergency service request line, the same system whether you call, use the app, or file online. It covers every city department that takes public requests: potholes and traffic signals (Transportation and Public Works), missed pickups (Austin Resource Recovery), code violations (Austin Code), loose or injured animals (Animal Services), noise complaints (Austin Police), and more.

How many 311 requests does Austin get a year?

Austin residents filed 276,546 311 requests in the last twelve complete months, against 300,731 in the twelve months before that — a change of −8.0%. That is 758 requests a day, every day. Figures as of Oct 16, 2026 from the City of Austin Open Data Portal, dataset xwdj-i9he, excluding duplicate and cancelled filings.

How fast does the City of Austin respond to 311 requests?

Across every request type opened in the last year that has since closed, the median time to close is 25 hr as of Oct 16, 2026. It varies enormously by type: Injured / Sick Animal closes in a median of 37 min, while Vehicle Abatement Report takes a median of 22 days. A streetlight outage and a code compliance case do not move at the same speed. See the response-time tables on this page for individual request types. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

Which Austin ZIP code files the most 311 requests?

ZIP 78704 filed the most 311 requests of any Austin-area ZIP code in the last 12 months: 19,333 of them as of Oct 16, 2026, most commonly Parking Violation Enforcement (2,949 filings). Raw request counts are partly a population map, so read the volume map alongside the per-10,000-residents figure in each ZIP’s popup. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

Which parts of Austin wait longest for a 311 request to be closed?

Among Austin-area ZIP codes with at least 200 closed requests in the last year, ZIP 78724 has the slowest median time to close at 41 hr, and ZIP 78712 the fastest at 4.7 hr as of Oct 16, 2026. ZIP is the finest geography this dataset supports — the City's 311 data carries no council-district field at all. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

What kind of Austin 311 request takes the longest?

Police & Public Safety requests are the slowest category to resolve: 34% of them take more than a month to close, with a median of 19 days and a 90th percentile of 68 days as of Oct 16, 2026. At the other end, 98% of fire safety requests close within a day of being filed. These figures follow requests filed in the last year that have since closed, so a category with many slow cases still open looks faster here than it really is. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

How many Austin 311 requests are still open?

13,298 Austin 311 requests were open or in progress at the last sync as of Oct 16, 2026. 7,992 of them (60.1%) have been waiting more than a year. The open backlog by age, and the request types that make up the oldest part of it, are broken out on this page. Source: City of Austin Open Data Portal, dataset xwdj-i9he.

Can I see Austin 311 requests on a map?

Yes, two ways, and they answer different questions. The ZIP-code map on this page colours every Austin-area ZIP by how many requests it filed in the last 12 months, or by how long its requests take to close — every request counts toward it, regardless of what it was about. The point map shows individual recent requests at their real location, but only requests about public infrastructure (potholes, streetlights, traffic signals, park maintenance, trash and recycling, storm drains) appear on it. Requests about a person or a household are never stored with a coordinate at all, so they cannot be mapped here.

Why doesn’t this page show the exact address of every 311 request?

Because many 311 requests are about a specific person or household, not a public asset: a noise complaint, a code officer request, a dangerous-dog investigation. Publishing those at street-address precision would turn this into a lookup tool for exactly the kind of complaint that shouldn’t be searchable by address. Requests about public infrastructure, such as potholes, streetlights, traffic signals, park maintenance, and trash and recycling collection, are shown at full precision, because they describe a street or a park, not a resident. Everything else is reported at ZIP-code precision only, at the database level, not filtered in the page.

How often is this 311 data updated?

A daily sync pulls new and updated requests from the City of Austin’s own open data portal; the most recent one succeeded on Oct 16, 2026. This page shows exactly when that last succeeded; see the freshness note near the top.

Where does this Austin 311 data come from?

Directly from the City of Austin's Open Data Portal, dataset xwdj-i9he (“Austin 311 Public Data”), which the city itself publishes and updates. Nothing here is estimated or modeled from a third party. ZIP boundaries on the map are 2020 Census ZIP Code Tabulation Areas from the U.S. Census Bureau's TIGERweb service, simplified for display.